Who Pays for Returns Shipping When I Use this App?
Our app allows you to offer free return shipping or have your customer ship it back on their dime.
Free and easy is usually the best method to keep customers returning to buy goods from you but do what's right for your business.
In the fabreturns app admin go to Settings > Return Settings > Freight Responsibility
Before you buck the trend I'd follow the lead of retailers like Amazon, Nordstrom, Nike etc. Just our two cents. Can we get some change?