Returns Approvals for Customers

With our app you have the option to hold all requests for approval or make this automatic so the label is emailed to them as soon as they request it. 

It might be good to hold for approval if you have high value items, for example.Under RETURN AUTHORIZATION, toggle the radio button On/Off to change who pays for return shipping costs

To approve returns access the return in question and click on the Approve or Reject button. In this mode the return label will not be emailed until you approve it.