Does this App Allow Exchanges?
At the moment no, but we're working on that functionality.
Your best bet is to have the customer initiate the return and ask them to get it mailed ASAP. Have them place a new order with a store credit in lieu of a refund. Then as soon as you get the event notification the carrier has it, ship the new order. This means they get a refund in 1-3 days versus the average of 12 - 20 days for most brands, which is crazy.
They also get to have the exchange order sent out quickly and not have to have their funds tied up across two orders. The key is to hold the exchange order until you receive the carrier event notification that it's in their system.
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