How Do Store Credits Work?

Store credits are a great way to save sales by avoiding refunds and keeping your customer engaged with your brand.

Simply put, during the returns process your customer will have the option to get store credits instead of a refund. They will receive an email containing a unique code by which they can access their store credits, redeem them in increments of their choice, and use them at checkout.

You do not need to worry about using gift cards, which most Shopify merchants don't have access to, or generating a discount code that has be used all at once. We've solved that problem with fabCredits!

First, you'll need to enable the Store Credits feature in your fabreturns app admin.

Setting up Store Credits by fabCredits

  • In the fabreturns app admin go to Settings > Return Settings > scroll down to "Choose Your Refund Method"
  • Make sure the Store credits check box is checked
  • Decide when you want your customer's store credits to be activated for use
    • When the return label is GENERATED?
      • This means the store credits are activated immediately, before they've shipped the return back to you.
    • When the return label is SCANNED by the carrier?
      • This means the store credits won't be activated until the carrier has the return package in their possession.

  • Next up you'll need to decide where you want your customer to access store credits. See examples below.

  • In the Notification settings update the page URL to direct your customer to access their Store Credits when they receive the unique access code.
    • Note: Their access code will always be the same to access the Store Credits redemption page along with their store credits history.

  • You can see the breakout of store credit and/or refund amounts in the details view of the customer return. Review the "Return Value" section to see $8.70 in store credits and $8.70 in refunds due to the customer in this scenario.

  • In the Store Credits page of the app admin you can view the credits for each customer who has opted for this instead of a refund. From the example above you can see the same customer, their total store credits (across all store credits due to them) and you can click on details to see the history of each order and return store credits apply to.

What Your Customer Will See When Using Store Credits

Note: All Store Credits pages are optimized for mobile to enhance your customer's experience.

  • During the return process your customer will have the option to get store credit. In the example below a Store Credit and Refund have been selected. Your customer will also select to Keep items they don't want to return.

  • Upon completion of the return process they'll receive an email with a unique code

  • The Store Credits login page looks like this
    • Direct URL view

Direct URL Store Credits

    • Brand website page view

Brand Website Page URL

  • Once your customer is logged in they'll have visibility to their available store credits, history and can generate store credits in increments of their choice based on the total available.

Let us know if you have any questions and all the best to you!

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